Thinking About Starting a Call Center? Keep in Mind Overhead, Office Space, and Payroll
- Almost all growing companies will at some point need to consider starting a call center
- Call centers incur new costs that can slow down the very growth they mean to enable
- Boomsourcing slashes those costs for them by operating fully-staffed outsourced call centers
Starting a call center is a complex task that almost every growing company has to deal with at some point. If you look at it thoughtfully, a call center is just a specialization of a very specific business function. When you’re just starting a new business and the only employee is yourself, then your phone is the call center. As you start expanding your operations, though, it’s almost a guarantee that you will not be able to handle all the necessary calls alone.
The immediate solution to this has usually been to start hiring additional employees. Specifically, you’ll need to hire customer service agents to take incoming calls, and sales agents to conduct outreach to potential customers. In both cases, fitting them into your existing space will only function for a short time.
In Over Your Head With Office Overhead?
There’s a somewhat tongue-in-cheek law of business management, known as Parkinson’s Law of Buildings, which states that:
“[A] perfection of planned layout is achieved only by institutions on the point of collapse… Perfection of planning is a symptom of decay. During a period of exciting discovery or progress there is not time to plan the perfect headquarters. The time for that comes later, when all the important work has been done.”
It sounds funny, but upon reflection, we can see that it’s been proven true by many organizations. They ran out of productive work to do and got too comfortable.
So consider it reassuring: As long as you’re too busy growing to design your ideal corporate headquarters, your organization is going to keep needing more space. That space isn’t cheap, though.
Whether you’re renting an office space or just incurring ever higher electrical and phone bills as you expand, at some point you’ll start looking for ways to cut down your operating expenses.
Paying Attention to Payroll
Another headache for growing companies is that it’s really challenging to keep finding the right people and make sure they’re properly compensated. Of course, every successful business manages it one way or another. The trouble is that dealing with these issues create their own issues, as Human Resources departments blossom. You have to find the right people… to find the right people!
Not only do you have to find them, but if you’re going through any kind of tight phase in your financial growth, this can create an even tighter bottleneck. You won’t be able to find the right talent at all if you don’t have the wherewithal to pay them.
Boomsourcing Simplifies Call Center Strategies
By offering outsourced call center solutions, We help our clients pass through those bottlenecks. Not only do we provide all of the infrastructure and talent they need to help their customers and to find more of them, but we also do it at a reduced cost.
Boomsourcing provides businesses of all sizes across multiple industries with the essential flexibility they need to continue growing, without dealing with the most difficult growing pains. Contact us today to accelerate and scale up!