The Perils of Modernity
In the age of Twitter, word of mouth spreads way faster than any advertising you can buy. A complaint about an agent who handles a customer’s request rudely can be retweeted around the world a thousand times before you even know what hit you. It goes viral and gets picked up by BuzzFeed, and all of a sudden all the good will built up from your last big marketing push is burning down around you.
On the other hand, people love it when a customer service interaction goes better than expected. The same power that spreads a bad reputation can also build up a good one.
Wouldn’t it be great if there was a way to ensure positive and helpful conversations every single time a customer called for help?
As it Turns Out…
Boomsourcing has developed a way to cut costs by outsourcing your customer care calls, without sacrificing quality. In fact, we think you’ll even see overall quality improve. We’ve made the seemingly impossible happen every day through the power of our Perfect Pitch calling platform.
By integrating our Ready Response technology, we reduce training time while improving consistency and compliance. We ensure the satisfaction of your customers.
When they call, they always deal with a representative who speaks clearly and naturally. This agent provides them with accurate and relevant information, and resolves their concern.