We believe that customer service shouldn't be just a department, but that it should be the entire company.
BOOM LABS
You've got the data, we've got the DIALER
State of the art
One of the biggest challenges in the call center world is developing and maintaining an effective dialer. In order to successfully push out millions of phone calls every day Boomsourcing dedicates an entire team to continuously maintain and further develop our proprietary dialer technology.
DID's
Direct inward Dialing (DID) are telephone numbers that are assigned to any certain local area. Boomsourcing owns, rests and rotates thousands of DID’s on a daily bases to ensure maximum customer contact potential with a highly effective local presence.
Advanced Authentication
STIR/SHAKEN uses public key cryptography and digital certificates to authenticate phone calls, similar to the way that e-commerce websites secure their traffic. Originating carriers digitally sign their calls, and terminating carriers check to see that the signatures are authentic before completing the call. Boomsourcing spends an immense amount of time and energy to ensure high level attestation for our calling to maximize contact potential.
Call Center Quality Assurance Software
Powerful Realtime Data
With millions of simultaneous calls being executed around the world it’s imperative to be able to continually monitor agent and system performance along with customer satisfaction. Mind QA contact management software combines voice-to-text and speech analytics with machine learning to better understand your customers and measure your support efforts. With Mind QA it’s possible to analyze 100% of the conversations between customers and agents, identify opportunities for optimization and constantly improve ROI.
Mind QA Benefits
Perfect Call Audits
Our proprietary call center quality assurance software uses our Voice3D speech-to-text engine that converts every call into text format before instantly analyzing for quality, compliance, and consumer behavior trends.
Agent Performance Reports
With Mind QA software running in Boomsourcing call centers, you can always rest assured that our agent performance and customer satisfaction will be monitored in realtime 24/7.
